Shipping & Returns

UK DELIVERY

Free delivery

All of our products are handcrafted and made-to-order within a lead time period clearly stated on each product page. We endeavour to keep these as short as possible and then sent to you within 48 working hours of being completed from our workshop. If you have ordered multiple items, they will be shipped together within 48 working hours of the longest lead time. We will send you a confirmation email when we dispatch your order and will confirm your delivery date and time.

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UK - England, Wales, Scotland (excluding Islands and Highlands)

Delivery 2 working days after despatch.

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Scottish Islands and Highlands

Delivery 3 working days after despatch.

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Northern Ireland, Isles of Scilly

Delivery 3 working days after despatch.

 

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Ireland, Channel Islands and Isle of Man are classed as International Deliveries. See below for more information.

 

Pallet Delivery

For large orders, we use a pallet delivery service. Where an order is sent by pallet delivery, the following applies:

• At checkout, 'Pallet Delivery' will be stated.

• We will contact you directly to arrange the delivery of your item and confirm delivery date with you.

• Once the delivery date has been agreed, it is your responsibility to ensure that you are at the property at the required time. The delivery company will only attempt to deliver the item once, if you are not there to accept the delivery then the item will be returned to the warehouse and further delivery attempts will incur a charge. 

• Please remember to check that items can be delivered to your door easily. It is the responsibility of the customer to inform us regarding any access issues. If an item cannot be delivered it will be returned to our workshop, and a return delivery fee will be charged. Charges will also apply to cancelled deliveries, failed deliveries or return collections. 

• The courier will deliver your item to the kerbside, meaning that they are not obligated to move items directly into your home. It is recommended that two strong people are on hand to take delivery of the item.

• If you receive your goods on a pallet, please keep hold of it until you have decided if you will be returning any items, as this will be used to return the order. 

 

Weekend Delivery

Delivery usually happens during weekdays, though we can a Saturday delivery. Please contact us after you have placed your order and we can arrange this for you.

 

Grouped Delivery

If you have ordered multiple items, they will be shipped together as per the longest lead time. If this is not convenient and you would like each product shipped when it is ready please let us know.

 

INTERNATIONAL DELIVERY

We ship our range internationally to any location serviced by the major freight forwarders. Shipping charges per product are calculated at checkout.

Shipping costs to some zones or locations do not automatically display on our website. If you are unable to checkout due to a shipping issue please email our sales team at customer service@xxxx.com with your desired delivery address and details of which products you would like to order. We will contact you with a competitive delivery quote. 

Please be aware that shipping costs for orders dispatched to addresses outside of the UK do not include Customs Clearance, Duties & Taxes – any additional import costs are the responsibility of the receiver. 

For more information on our Returns Policy, see here.